SSE Blog

Team SSE raises over $6,000 for St. Louis’ Pedal the Cause

photo2SSE had 11 members on its first ever corporate team participating in St. Louis’ Pedal the Cause on September 27th and 28th.  Together they helped raise over $6,000 to aid the Pedal the Cause mission of accelerating lifesaving cancer research.  President and CEO, Elizabeth Niedringhaus, led the charge completing 75 miles on race day!

photoCongrats to everyone from SSE who participated in this event and thank you for helping us donate to this amazing cause!

Fore more information on Pedal the Cause, visit stlouis.pedalthecause.org

 

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SSE Network Services is Expanding its Presence in Illinois

SSE continues to expand its IT support reach and has recently brought on two new clients in Illinois.  To date, SSE has primarily focused its 30 years of IT support on the St. Louis side of the river, providing fully outsourced IT management for small and mid-size businesses in St. Louis and St. Charles counties.  This geographic expansion brings a new Construction Company in Swansea, IL, to add to the clientele that SSE is currently supporting in this vertical, and an exciting new venture with a family-owned cooperative business in Brighton, IL.

With this cooperative, SSE has become the trusted IT advisor, taking ownership of the corporate IT operations and in turn, creating partnerships with over 60 family business entities across the region.

“This is an exciting new opportunity for us to work with a cooperative business such as this, in addition to expanding our geographic presence at the same time,” said Elizabeth Niedringhaus, President and CEO of SSE.

These recent client additions help keep SSE on track for its projected growth plan to more than double the size of the network practice over the next 2-3 years.  SSE is also continuing to expand its network support team as well, recently adding a new Network Division Senior Manager, new Help Desk Technician and two new Network Engineers.

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SSE to Sell Commercial Learning Business to i3 Logic

As of July 31, 2014 SSE’s long time commercial Learning Services division will be transitioned to a national performance improvement company.  For over 30 years, SSE has supported local enterprise companies, including Anheuser-Busch, Enterprise Rent-a-Car, RehabCare Group, MasterCard and Ameren, with instructor-led training, eLearning and learning performance support.

The business is being absorbed by I3 Logic, headquartered in Royal Oak, Michigan.  The mission and service offerings of the two learning companies are almost identical, making the transition an exceptional fit.   I3 Logic provides performance improvement and change management consulting, learning analysis and strategy, and custom training and eLearning solutions, including gaming, simulations and performance support.  Their methodology of “combining expertise in human performance with technical flare” mirrors SSE’s longtime practice of using innovative technologies to develop custom learning solutions.

“It was a bittersweet decision for me,” said Niedringhaus.  “Our Commercial Learning Division has a rich 30 year history here in the St. Louis area providing learning consulting and custom solutions for enterprise companies.  It is hard to let go of that.  At this time, I felt like partnering with i3 Logic on this transition was the best possible move for our current team and resources to continue to grow and succeed in the commercial learning arena.”

While i3 Logic is headquartered in Michigan, current SSE Vice President of Learning Services, Sharon Kramer, will continue to consult from St. Louis to serve the St. Louis region and surrounding areas.

“Sharon has an extensive learning background and great business relationships with many big companies in the St. Louis region and this transition to i3 Logic will only help her grow those relationships,” Niedringhaus said.

More information on i3 Logic can be found at www.i3logic.net.

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SSE Awarded a Third NAWCTSD Contract for P-8A Electronic Classrooms

June 26, 2014:  Through the Naval Air Warfare Center Training Systems Division (NAWCTSD), which is the Navy’s source for a full range of innovative products and services that provide complete training solutions, SSE has been awarded the P-8A Maintenance Training Electronic Classrooms (MTEC) Contract.  The P-8A MTEC is the computer-based training system that supports P-8A classroom training activities conducted at the Naval Air Station (NAS) in Jacksonville, Florida. The P-8A MTEC is one of several media used for P-8A instruction that includes instructor-led training, interactive courseware, desktop trainers, part-task trainers, and simulators.

With this $800K contract, SSE will provide program management, systems engineering, materials, services, equipment, testing, technical, logistics, and clerical assistance.  Personnel in SSE’s branch office in Jacksonville will fulfill this effort over a period of 8 months at NAS Jacksonville.

This is the third award to SSE within the last six months, including two Task Orders under the NAWCTSD Training Data Products Contract (TDPC ) indefinite delivery/indefinite quantity (IDIQ); the first, a $10.3 million contract for training support involving the Lockheed P-3 family of aircraft and the Boeing P-8 Poseidon aircraft and weapons system, and the second, a $4 million contract to provide training support for the E-2 /C-2 Fleet Readiness Squadron Training System, the E-2 Air Combat Training System, and the Landing Signal Officer School.

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SSE Hires New Senior Network Services Manager

Jim_deskSSE is pleased to welcome James Smith to lead the Network Division to new heights!  James has an extensive background in strategic IT management with 17 years as a Communications Manager in the United States Air Force, most recently having served at Scott AFB.  He has tremendous experience managing network engineering teams and service desk operations with a strong focus on streamlining business processes to increase client satisfaction.  His main focus will be to strategically realign resources and take the operations to a new level, ensuring continued client satisfaction and supporting our growth.  We are thrilled to have James on board our Network team!

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SSE Achieves ISO 9001:2008 Certification

June 26, 2014:  Through National Quality Assurance (NQA), a leading independent globally accredited certification body, Systems Service Enterprises, Inc. (SSE) has achieved ISO 9001:2008 certification.  SSE’s commitment to quality, customer service and continual improvement is what drove the company to pursue ISO 9001:2008 certification over the past year, refining and documenting all processes for the development and delivery of their products and services to conform to International Standards, according to President and CEO, Elizabeth Niedringhaus.

“SSE strives for excellence in everything we do, with quality being the foundation of our company,” said Niedringhaus.  “As our quality policy states, our goal is to consistently deliver exceptional customer service and defect-free solutions on time, on budget – every time!  Undergoing the ISO certification process, we have established and implemented a quality management system that encompasses all of our core process from upfront sales to final service delivery and ongoing support.  Implementing standard operating procedures that conform to the highest available quality standards in the world today was our way of ensuring we could achieve our both our short and long term goals and objectives.  Our client’s satisfaction is the key to our success!  And quality service delivery is job number 1!”

Now that SSE has achieved this certification, they continue to undergo a series of both internal and external audits of its standardized procedures to maintain certification and drive the quality system forward with continuous improvement, thus getting the most out of the standard.  Their ISO Management Representative and newly appointed Quality Assurance Specialist, Robin Harber, is managing this effort for SSE.

About NQA
NQA is a leading global independently accredited certification body (registrar), providing assessments (audits) of organizations to various Management System Standards since 1988. Headquartered in Acton, Massachusetts, NQA, USA was established in 1992 as a joint venture between National Quality Assurance (NQA), Limited (headquartered in London, England) and National Technical Systems, Inc. (located in Calabasas, CA, NASDQ: NTSC).

NQA, USA has expertise in many diverse industries including aerospace, telecommunications, electronics, information technology, professional services, transportation and distribution, automotive, plastics, metal and machinery, foods and supply chain management. This expansive expertise means NQA, USA can offer its clients a single point of contact saving them time, as well as an experienced and competent staff based throughout the US to provide local attention. NQA’s worldwide operations are accredited to perform management systems registrations by ANSI – ANAB (American National Standards Institute/Registrar Accreditation Board), UKAS (United Kingdom Accreditation Service) and various other regional and industry-specific oversight bodies.

ISO 9001
ISO 9001 is an International Quality Management System Standard that specifies requirements within which an organization demonstrates its ability to consistently provide product or service to meet customer and legal requirements, enhancing customer satisfaction and opening the way to continual improvement. The requirements are intended to be applicable to all organizations, regardless of type, size or product/service provided. Globally more than one million organizations have implemented ISO 9001 Management Systems (50,000 organizations in North America).

ISO 9001 was originally published in 1987 by the International Organization for Standardization, a worldwide federation of national standards bodies, headquartered in Geneva, Switzerland. The Organization was founded in 1946 to develop a common set of standards for manufacturing, trade and communications. Today more than 150 countries are members, each with a representative. The representative for the United States is the American National Standards Institute (ANSI). In addition to ISO 9001, more than 17,000 other ISO standards exist. ISO 9001:2008 is the current version of this standard.

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SSE is Awarded Its Second Multi-Million Dollar Navy Contract in a Month

April 29, 2014:   Through the Naval Air Warfare Center Training Systems Division (NAWCTSD), which is the Navy’s source for a full range of innovative products and services that provide complete training solutions, SSE has been awarded the E-2/C-2/Landing Signal Officer (LSO) Naval Aviation Training Systems Curriculum Revision and Maintenance (R&M) Contract.

The $4 M contract will provide training support for the E-2 /C-2 Fleet Readiness Squadron Training System, the E-2 Air Combat Training System, and the LSO School.  SSE will be responsible for recurring operational and maintenance support in order to maintain currency and quality of the course materials as new tactics, operational procedures, and aircraft doctrine are changed to meet new threats.  The work will be performed over a period of three years at Naval Station (NS) Norfolk and Naval Air Station (NAS) Oceana, VA.

This is the second Task Order awarded to SSE under the NAWCTSD indefinite delivery/indefinite quantity (IDIQ) Training Data Products Contract (TDPC), the first coming earlier this month, which was a $10.3 million contract for training support involving the Lockheed P-3 family of aircraft and the Boeing P-8 Poseidon aircraft and weapons system.

About SSE

Headquartered in St. Louis, MO with branch offices in Jacksonville and Orlando, FL, SSE is a certified Women-Owned Small Business with 30 years of experience in both the technology and training industries.  The company is comprised of two core lines of business, Learning Services and Network Services, and serves both commercial and government markets.

SSE’s training expertise includes advisory services and custom solutions delivered via multiple platforms, including web-based training or eLearning, instructor-led training, mobile learning, gaming/simulations and performance support tools.  Their network expertise includes IT outsourcing, IT consulting, IT project services, IT security and cloud-based solutions.  SSE is also a preferred supplier of electronic classrooms, with the capability to plan, design and deploy the necessary infrastructure to support the learning environment.

SSE has previously been recognized on TrainingIndustry.com’s Global Watch List, on the MSPmentor Top 501 Managed Service Providers List, and has received multiple awards for Best IT Firm and Best in Customer Service from St. Louis’ Small Business Monthly publication.  They have also recently been recommended for ISO 9001:2008 certification.

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SSE is Awarded the Maritime Patrol and Reconnaissance Aircrew Training Systems Curriculum Revision and Maintenance Contract

March 24, 2014:  Through the Naval Air Warfare Center Training Systems Division (NAWCTSD), which is the Navy’s source for a full range of innovative products and services that provide complete training solutions, SSE has been awarded the Maritime Patrol and Reconnaissance (MPR) Aircrew Training Systems (ATS) Curriculum Revision and Maintenance (R&M) Contract.

The $10.3 M, four year contract is the first Task Order awarded to SSE under the NAWCTSD indefinite delivery/indefinite quantity (IDIQ) Training Data Products Contract (TDPC).  This effort is to provide training support of the U.S. Navy MPR Fleet Replacement Squadron (FRS) and Maritime Patrol and Reconnaissance Weapons School (MPRWS) training programs including Reserve and Foreign Military Sales (FMS) training support.   The work will focus on the Lockheed P-3 family of aircraft and the Boeing P-8 Poseidon aircraft and weapons system and will be performed at Naval Air Station (NAS) Jacksonville, FL.

About SSE

Headquartered in St. Louis, MO with branch offices in Jacksonville and Orlando, FL, SSE is a certified Women-Owned Small Business with 30 years of experience in both the technology and training industries.  The company is comprised of two core lines of business, Learning Services and Network Services, and serves both commercial and government markets.

SSE’s training expertise includes advisory services and custom solutions delivered via multiple platforms, including web-based training or eLearning, instructor-led training, mobile learning, gaming/simulations and performance support tools.  Their network expertise includes IT outsourcing, IT consulting, IT project services, IT security and cloud-based solutions.  SSE is also a preferred supplier of electronic classrooms, with the capability to plan, design and deploy the necessary infrastructure to support the learning environment.

SSE has previously been recognized on TrainingIndustry.com’s Global Watch List, on the MSPmentor Top 501 Managed Service Providers List, and has received multiple awards for Best IT Firm and Best in Customer Service from St. Louis’ Small Business Monthly publication.  They are also currently in the process of becoming ISO 9001:2008.

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Nine Lives Media Names SSE Network Services to the MSPmentor 501 Global Edition

Top MSPs in St. LouisSSE Network Services has surfaced on Nine Lives Media’s 7th annual MSPmentor 501 Global Edition (http://www.mspmentor.net/top501), a distinguished list and report identifying the world’s top 501 managed service providers (MSPs). This year’s report includes:

  • MSPmentor 501 Global Edition
  • MSPmentor 100 Small Business Edition (top MSPs with 10 or fewer employees)
  • MSPmentor 200 North America Edition
  • MSPmentor 50 EMEA (Europe, Middle East, Africa) Edition
  • MSPmentor 25 AANZ (Asia, Australia, New Zealand) Edition
  • New: In-depth data tracking of per user and per device pricing data.

“We were delighted to learn that our Network Services division was selected to the MSPmentor 501 Global list,” said Elizabeth Niedringhaus, President and CEO, SSE. “Our network revenue has nearly doubled over the past five years and our team of top-notch engineers and helpdesk technicians have been working extra hard to maintain existing customers while managing our growth of new customers.  It is nice that they can be recognized with this prestigious honor!”

The MSPmentor 501 report is based on data from MSPmentor’s global online survey, conducted October-December 2013. The MSPmentor 501 report recognizes top managed service providers based on a range of metrics, including annual managed services revenue growth, revenue per employee, managed services offered and customer devices managed.

“MSPmentor congratulates SSE Network Services on this unique honor,” said Amy Katz, president of Nine Lives Media, a Penton business. “Qualifying for our MSPmentor 501 Global Edition puts SSE Network Services in rare company.”

MSPs on this year’s global 501 list lifted their combined annual recurring revenues $2.61 billion, continuing seven straight years of strong growth. Together, those MSPs now manage more than 700,000 servers, according to Jessica Davis, managing editor, MSPmentor.

MSPmentor, produced by Nine Lives Media, is the ultimate guide to managed services. MSPmentor features the industry’s top-ranked blog, research, Channel Expert Hour Webcasts and FastChat videos. It is the number one online media destination for managed service providers in the world.

About SSE Network Services

SSE is a training and technology company headquartered in St. Louis, MO.  Its industry-leading Network Services division collaborates with clients to design, develop, deploy and maintain network infrastructure solutions.  The focus of its network practice is providing fully-outsourced managed IT services to reduce their clients spending on the maintenance of their operations, systems and equipment.  In addition to IT outsourcing, SSE Network Services also offers IT consulting, IT project services and cloud-based solutions. (www.SSEnetwork.com)

About Nine Lives Media

Nine Lives Media, a division of Penton (http://www.penton.com), defines emerging IT media markets and disrupts established IT media markets. The company’s IT channel-centric online communities include MSPmentor (http://www.MSPmentor.net), The VAR Guy (http://www.TheVARguy.com) and Talkin’ Cloud (http://www.TalkinCloud.com).

Contact:

Nine Lives Media, a division of Penton
Jessica Davis, Managing Editor, MSPmentor
jessica.davis@penton.com

 

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It’s a Three-Peat!!! SSE Recognized for Best in Customer Service (again!)

St. Louis Best in Customer ServiceFor the third year in a row now SSE has been recognized by St. Louis business owners for outstanding customer service.  They have been named to the 2014 Best in Business list for Best in Customer Service as part of Small Business Monthly’s Awards.  SSE was selected for this award with over 200 nominations from the readers of SBM.

We’d like to extend a huge THANK YOU to all of our clients who nominated us for this award and congratulate our top-notch team of network engineers and help desk technicians for receiving this honor.

Our team works hard throughout the year honing their customer service skills to ensure we bring “moments of magic” to our customers every chance we get!   This past year our Customer Service training included a virtual series by renowned business adviser and author, Shep Hyken.  Our team also read and studied his best-selling book, “Amaze Every Customer Every Time” as part of the program.

To view the complete Best in Business list from Small Business Monthly, click here.

And if you’re looking for a trusted IT partner for all your technology needs, contact us today and let us bring you the ultimate customer experience in the St. Louis IT industry!

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