Managed IT Services

Since the advent of computers and networks, SSE has been providing outsourced IT support to small and mid-sized businesses. With our variety of Network Support Offerings, you’ll feel confident that SSE can efficiently manage your IT services so you can effectively manage your business! Outsourced with SSE, Consider I.T. Done!

As your trusted partner, we review your business goals and mutually decide on an effective solution to suit your needs.  That solution may be a total cloud solution, an onsite-support package, an on-demand service, or perhaps a blend!  Whatever your business needs and challenges may be, together we will build the right network support solution to successfully manage your IT operations.

 

 

PRETECHT^SM - OUR MANGAGED SERVICE SOLUTION

SSE’s managed service solution can provide proactive support for your business including:

Server and Desktop Management

We proactively monitor, update, back-up, secure, and manage all of your computers and servers. We monitor over 450+ aspects of your business network 24/7, alerting us to issues before they become a problem to your daily productivity.

Network Administration

We apply industry best practices to ensure your network infrastructure is set up optimally so your IT systems operate efficiently, minimizing  costly issues that interrupt user productivity.

A Complete Support Team

Through a combination of remote and onsite support, we will provide routine maintenance to your business systems, as well as respond to any problems or issues that may arise.  Each business is assigned both a senior network engineer and back-up engineer, and given access to our Pretecht Client Service Desk, staffed with more knowledgeable IT engineers who provide remote support during business hours.  Emergency support for failures, troubleshooting and repairs is also available should the need arise.

A Client Portal

Each client is given access to their own Pretecht^sm Portal, allowing their employees to easily submit trouble tickets.  The portal will let clients review all of their account information and any tickets submitted for maintenance to their business systems. It acts as a central point to work collaboratively and simplify communications for any IT issue that may arise.

IT Strategy and Planning

We provide IT consulting at a strategic level to review the technology needs and challenges for your business.  Our Network Services Practice Leader acts as your VCIO (Virtual Chief Information Officer) to ensure proper infrastructure and technology support is in place in order for you to meet your business goals.  Annual Business and Technology Reviews are conducted to share the previous year’s support activity and prepare for your future IT needs.