IT Support Plans

Our Pretechtsm Client Service team of specialized engineers and helpdesk technicians will offer full service IT support to supplement your existing staff or provide a complete outsourced solution.  We offer two levels of support and tailor each offering to meet your specific needs at a price that makes sense for your business.  Consider I.T. Done!

 

Our support packages:

ALL INCLUSIVE SUPPORT
The ultimate peace of mind package for a business owner! This package includes proactive management of your network, along with unlimited onsite and remote IT support from our talented network engineers.

REMOTE SUPPORT
IT support is just a phone call away with this package offering! This support package includes proactive management of your network, along with unlimited remote IT support through our talented service desk staff.  If your IT problem cannot be solved remotely, no worries – we will still send a network engineer to your business!

FEATURES INCLUDED:

Remote

All-Inclusive
Network Monitoring 24/7

X

X
Virtual CIO for IT Consulting

X

X
Annual Business & Technology Review

X

X
Security Management

X

X
Data Backup Management

X

X
Helpdesk Support

X

X
Vendor Management

X

X
Client Portal Access

X

X
Discounted Labor Rates

X

X
Onsite Support

fee-based

X

 

Already have in-house IT staff?

Our IT On Demand service can offer additional support for your current IT administrator.  You’ll be able to get full IT support in a moment’s notice!  In addition, we’ll monitor your network and alert your IT team to any issues, helping to prevent problems before they arise.  Benefits of our On Demand service include:

    • Relief for your IT administrator - vacations, sickness, emergencies
    • An escalation outlet - access to a team of experts for issues beyond their expertise
    • Guidance for best practices – industry best practices applied to your business
    • A virtual CIO – expert advice on technology strategy and planning
    • A ticketing system - an easy, organized way to submit and track tickets

Contact us today to find out which package works best to fit your business. Call 314-439-4700 for detailed package information and pricing or contact info@sseinc.com.