Tier 2 Help Desk/Network Engineer SSE is a leading technology company serving St. Louis, MO and Jacksonville, FL for over 35 years. We are seeking talented Tier 2 Help Desk/Network Engineer to join our quality service team in our Jacksonville, FL location. The primary responsibility is to provide full range technical support to SSE client networks. The right candidate will show a focus on customer service and customer care, and grow technically within a company that places technical service, customer-first interaction and delivery as its most critical success measure. Essential Job Functions/Skills: Excellent organizational skills and attention to details Deliver solutions based on established practices and procedures Able to work when required with minimal supervision, but willing to additionally work in and contribute to a collaborative team environment Strong consulting skills and ability to develop and clearly present solutions Triage, review, and troubleshoot network and PC issues Demonstrated practical knowledge and experience with Microsoft Servers & Desktops Demonstrated practical knowledge in LAN/WAN technologies Technical Skills: Note: Please review qualifications below – while we seek these skills across the team, we seek individuals with most of the skills, not necessarily all of them. Server Operating Systems: Windows Server 2008, 2012, and 2016 Firewall: Cisco Meraki and ASA Directory Services: Active Directory Core Network Services: DNS, DHCP, RRAS, WINS, Citrix, Terminal Services Desktop Operating Systems: Windows, Linux (Optional), Macintosh Remote Support Software: Kaseya or similar Networking Technologies: Cisco Meraki or similar Ticketing Software: AutoTask or similar Clustering Technologies: Hyper-V, VMWare Corporate Backup: Datto or similar Corporate Anti-Virus Software: ESET or similar Corporate Spyware Software: Malwarebytes or similar Education & Experience: Bachelor or Associates degree in related field preferred 3-5 years network or systems administration experience Professional certifications in Cisco and Microsoft, are a plus Benefits: Insurance: Health, vision, dental; PTO; 401k; paid holidays Continuing Education: SSE encourages team members to participate in Microsoft and other skill development programs on an on-going basis