For over 30 years now, SSE Network Services, a division of SSE, Inc., has been providing managed IT support services to small and mid-sized businesses in the St. Louis area. If you are a local business looking for support, please visit our Network Services division website at www.SSEnetwork.com for more details. A summary of our Managed IT Service solution can be found below.
Pretechtsm: Our Managed Service Solution
SSE’s All-Inclusive managed service solution provides both proactive support and reactive support with ongoing preventative maintenance and unlimited onsite and remote IT support when issues do arise. It’s the ultimate peace of mind package for a business owner, including:
- Server and Desktop Monitoring/Management
Monitoring your network systems is the cornerstone of our Managed IT Service solution. We proactively monitor, update, back-up, secure, and manage all of your business computers and servers. Our monitoring tool keeps tabs on over 450+ aspects of your business network 24/7, alerting us to issues such as low disc space, a failing hard drive, or anti-virus not running, before they become a problem to your daily productivity.
- Proactive Network Administration/Management
At SSE we recognize the importance of having recurring preventative maintenance services to keep your operations running smoothly. First, we apply industry best practices to ensure your network infrastructure is set up optimally so your IT systems operate efficiently, minimizing costly issues that interrupt your business operations. Secondly, we provide ongoing proactive support to ensure key tasks like data backups are working properly, patches and updates are pushed out timely and firewalls are continually updated to provide security to your network.
- A Complete Support Team for Your Users
Through a combination of remote and onsite support, we will provide routine maintenance to your business systems, as well as respond to problems when they arise. Each client is assigned a small dedicated team of primary engineers who become familiar with your business, network operations, and most importantly, your people! Additionally, you will have access to our Pretecht Client Service Desk, staffed with a team of desktop support professionals ready to take your calls. Over 80% of issues that arise can usually be addressed right over the phone!
- A Client Portal
Each client is given access to their own Pretecht Portal, allowing your employees to easily submit trouble tickets. The portal lets you review all of your account information and any tickets submitted for maintenance to your business systems. It acts as a central point to work collaboratively and simplify communications between our teams. In addition, tickets may also be called into the Client Service Desk or submitted via email.
- A Dedicated Account Manager
Each client is assigned an Account Manager to ensure an ongoing aligned client-IT partner relationship. Through a variety of meetings, phone calls and emails, your Account Manager will continually check in to make sure everything is running smoothly and will take any issues or concerns that need to be addressed back to the team. Your Account Manager will also provide trend reports of any trouble tickets submitted.
- IT Strategic Consulting and Planning
To ensure your IT systems are strategically aligned with your business operations, SSE will assign you a Virtual Chief Information Officer (VCIO) to assist with IT strategic planning. Through tri-annual planning meetings, your VCIO will seek to understand both your immediate and long term business goals and make recommendations to align your technology to help meet those business goals.
Specific Features Include:
- Network Monitoring 24/7
- Onsite Support
- Remote Support
- Virtual CIO Services (consulting)
- Security Management (anti-virus, firewall)
- Data Backup Management
- Helpdesk Support
- Business and Technology Review Meetings
- Vendor Management
- Trouble Ticketing/Online Portal
- Discounted Labor Rates
Our Network Services division has positioned itself as one of the top Managed IT Service providers in the St. Louis area. Visit their local website at www.SSEnetwork.com to learn more or contact us today at 314.439.4700.